Shipping policy

Processing time

Orders are processed within 2-4 business days. Candles are hand poured and ship within 1-2 business days. Made-to-order apparel, hats, mugs and stickers may take an additional 2-5 business days to produce before shipping. You will receive a confirmation email with tracking as soon as your order ships.

Discreet packaging

Every order ships in plain outer packaging with a discreet return address ("AD Supply Co."). Nothing on the outside of the box hints at what is inside. The surprise, and your privacy, stay intact. Packing slips do not display product names prominently.

Shipping rates

  • Free U.S. standard shipping on orders of $60 or more, applied automatically at checkout.
  • Candles always ship free within the U.S.
  • On U.S. orders under $60, standard shipping is calculated at checkout based on the items in your cart. Apparel, hats, mugs and stickers are made and shipped by different production partners, so each item type has its own rate.
  • Express shipping is available on select apparel and hats and is shown at checkout when available.

Multiple packages

Items are made by different production partners, so a mixed order may arrive in more than one package. Each package ships with its own tracking.

International shipping

Apparel, hats, mugs and stickers ship to Canada, the United Kingdom, Europe, Australia, New Zealand, Japan, Brazil and most other countries. International rates are calculated at checkout. Candles, card games, barware and gift sets currently ship within the United States only. International customers are responsible for any customs duties or import taxes charged by their country.

We do not currently ship to P.O. freight forwarders.

Tracking

All orders ship with tracking, no exceptions. If your tracking has not updated for 7+ days, contact us with your order number and we will investigate with the carrier.

Lost, stolen, or wrong-address packages

If your package is lost in transit, we will work with the carrier to resolve it. Contact us within 30 days of the ship date. Packages marked delivered, or shipped to an incorrect address provided at checkout, are the customer's responsibility, but reach out anyway; we are more reasonable than our product names suggest.