Refund policy

Made-to-order apparel and hats

Every tee, crop, crewneck and hat is printed or embroidered just for you after you order. Because of that, made-to-order items are final sale and can't be returned or exchanged for a change of mind or the wrong size. Please check the size guide and fit notes on each product page before ordering. When in doubt, email us first and we'll help you pick.

Personalized items (anything with your own text, name, date or city) are always final sale.

Damaged, defective or misprinted

If anything arrives damaged, defective, misprinted or not what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, your choice. No need to ship anything back.

Other products

Items that aren't made to order (candles, card games, barware) can be returned within 30 days of delivery if unused and in their original packaging: candles unburned, games in their original shrink-wrap, barware unused. Stickers, matchboxes and clearance items are final sale. Gift sets can be returned only if unopened. Return shipping is the customer's responsibility unless the return is due to our error.

Refunds

Approved refunds go back to the original payment method within 10 business days. Original shipping charges are non-refundable unless the problem was our error.

Questions? Contact us any time. Decisions may be questionable, but support is not.